For support enquires:
Call us now on 00852 51621979 or email [email protected]
Fault Report Form
To report a device fault for return to our depot, please ensure you complete all the fields below.
Please Note:We are unable to receive products that have been contaminated with blood, body fluids or matter. All devices will be returned with the latest firmware installed and any data will be permanently deleted from the device.Please submit one Fault Report Form Per Camera
Step 1 - Your Details
Please complete one form per device
Collection Address: *
Step 2 - Product Details
Device purchase date or warranty extension date:
Step 3 - Payment Terms
Reveal provides the following options for getting your device repaired and back to use:
This single payment option covers collection, repair and return of your device. If the device is found to be beyond economic repair an adjustment, as shown in the notes on the Repair Service Plans page, will be made.
Our Repair Credit Bundles allow you to purchase a number of repairs, in advance, via a single transaction. Repair Credit Bundles offer reduced administration and enhanced repair pricing. Additional information about the Repair Credit Bundles can be found on the Repair Service Plans page.
After payment, please press submit query to complete form
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We are currently experiencing an increased delay in the repair process due to the current COVID-19 situation.
The Government has advised that the virus can still be detected up to 72hrs after contact on surfaces.
Because of this all cameras received for repair are to be bagged and are not being opened for 72hrs.
We are sorry for this additional delay in the process.